{"id":2233,"date":"2018-02-28T12:34:33","date_gmt":"2018-02-28T01:34:33","guid":{"rendered":"http:\/\/www.vinocotto.com.au\/main\/?page_id=2233"},"modified":"2020-06-10T15:52:11","modified_gmt":"2020-06-10T05:52:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/vinocotto.com.au\/main\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-2233\" data-postid=\"2233\" class=\"themify_builder_content themify_builder_content-2233 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_mk8h765 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_fzmn767 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_oi25486   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>Frequently Asked Questions<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"gdyu765\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth_row_container tb_gdyu765 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_xgps769 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_wtc9769 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    PRODUCTS    <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_wkps769 last\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_mr5m769 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion  rounded tb_default_color\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-mr5m769-0\" class=\"tb_title_accordion\" aria-controls=\"acc-mr5m769-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Flavours &amp; Bottle sizes<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-mr5m769-0-content\" data-id=\"acc-mr5m769-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Our Vino Cotto flavours are:<\/p>\n<p>Vino Cotto Original<br \/>Vino Cotto infused with figs<br \/>Vino Cotto infused with quinces<br \/>Vino Cotto infused with apples<\/p>\n<p>Available bottle size: 100ml, 250ml and 750ml<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-mr5m769-1\" class=\"tb_title_accordion\" aria-controls=\"acc-mr5m769-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Is Vino Cotto a gluten free product?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-mr5m769-1-content\" data-id=\"acc-mr5m769-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Our Vino Cotto products are made only with fresh grape must and fruit such as figs, apples and quinces.<\/p>\n<p>Our Marinated Wild Baby Figs in Vino Cotto contains Iranian dried baby figs, Vino Cotto, brown sugar, cinnamon, star anise, lemon and orange rind.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-mr5m769-2\" class=\"tb_title_accordion\" aria-controls=\"acc-mr5m769-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Made in Australia?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-mr5m769-2-content\" data-id=\"acc-mr5m769-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Yes, we are proud to say that all our Vino Cotto products are made in Victoria, Australia using quality local fresh produce.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-mr5m769-3\" class=\"tb_title_accordion\" aria-controls=\"acc-mr5m769-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you use local ingredients?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-mr5m769-3-content\" data-id=\"acc-mr5m769-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>VinoCotto: &#8211; We use locally sourced fresh ingredients from Victoria, Australia. \u00a0Our grapes are from the Swan Hill areas of Victoria, quinces and apples are sourced from local growers. \u00a0<br \/>Marinated Wild Baby Figs in Vino Cotto:- \u00a0Only the dried wild figs are from Iran. \u00a0<br \/>Honey and Almonds in VinoCotto:- All Victorian ingredients.<br \/><br \/><br \/><\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ovl2765 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_kloi770 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_sh8c770 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    ORDERING    <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_ro4j771 last\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_fp45771 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion   tb_default_color\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-fp45771-0\" class=\"tb_title_accordion\" aria-controls=\"acc-fp45771-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do I place an order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fp45771-0-content\" data-id=\"acc-fp45771-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Ordering online is simple and convenient.<span class=\"Apple-converted-space\">\u00a0 <\/span>Simply select your product choices, add them to your shopping cart and click \u2018checkout\u2019 for your order total.<span class=\"Apple-converted-space\">\u00a0 <\/span>We use PayPal as our secure online payment gateway.<span class=\"Apple-converted-space\">\u00a0 <\/span>Once you\u2019ve entered your contact and shipping address details, your choice of payment type and credit card details, PayPal will process your payment and email you with an email confirming your payment status.<\/p><p>PayPal accepts Visa, MasterCard and American Express.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-fp45771-1\" class=\"tb_title_accordion\" aria-controls=\"acc-fp45771-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Are transactions on our site secure?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fp45771-1-content\" data-id=\"acc-fp45771-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>All the information you provide including your credit card details are processed through PayPal and not our site.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-fp45771-2\" class=\"tb_title_accordion\" aria-controls=\"acc-fp45771-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I place an order over the phone?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fp45771-2-content\" data-id=\"acc-fp45771-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Yes, please call us on mobile: 0417564410.<span class=\"Apple-converted-space\">\u00a0 <\/span>We will request EFT payments but can also process credit cards (Visa or MasterCard only).<span class=\"Apple-converted-space\">\u00a0 <\/span>Please note that all orders must be paid prior to dispatch.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-fp45771-3\" class=\"tb_title_accordion\" aria-controls=\"acc-fp45771-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What is your return policy?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fp45771-3-content\" data-id=\"acc-fp45771-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Please choose your products carefully. We do not refund processed and despatched orders. We do not exchange or refund for change of mind or individual tastes. All orders once processed and despatched are considered SOLD.<\/p><p>Due to health risks associated with tampering, products MAY NOT be returned to CFK Holdings.<\/p><p>Returns are only available for despatched orders that are:<\/p><p>1. Damaged in transit and are covered by registered post or insurance,<\/p><p>2. Sent in error by fault of CFK Holdings or<\/p><p>3. Compromised in any way, for example a broken seal.<\/p><p>CFK Holdings will resupply your order freight free in these instances upon receipt of the return of the damaged merchandise. For those orders damaged in transit resupply is subject to the post office of deliveries inspection of the damaged goods and a &#8220;customer service complaint form&#8221; completed at this same post office signed by a post office representative. This will allow us to claim insurance and therefore replace your order.<\/p><p>Should the need arise to return a product or products please <a href=\"https:\/\/vinocotto.com.au\/Vinocotto\/About_Us.html\">contact us<\/a> by email within 7 days of the date of receipt of your merchandise. Failure to notify CFK Holdings within 7 days will result in no claim.<\/p><p>To assist us, please provide us with the following details:<\/p><p>email to: <a href=\"mailto:info@vinocotto.com.au?subject=Return%20of%20Goods\">info@vinocotto.com.au<\/a><\/p><p>a. Full name and address<\/p><p>b. Order Reference<\/p><p>c. Payment Receipt Number<\/p><p>d. Product details<\/p><p>e. Reason for return<\/p><p>Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-fp45771-4\" class=\"tb_title_accordion\" aria-controls=\"acc-fp45771-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do you use my personal information?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fp45771-4-content\" data-id=\"acc-fp45771-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>We receive your order details from PayPal so that we can prepare your order and email you a dispatch email with Australia Post tracking details.<span class=\"Apple-converted-space\">\u00a0 <\/span>We do not receive your credit card details from PayPal.<\/p><p>We will add your name and email to our newsletter distribution list.<\/p><p>Rest assured, we will never provide your contact details to any other party.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_51rv765 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_2z1s771 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_wmu0772 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    SHIPPING    <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_9wvv772 last\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_w7cp772 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion   tb_default_color\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-w7cp772-0\" class=\"tb_title_accordion\" aria-controls=\"acc-w7cp772-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">When will my order be shipped?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-w7cp772-0-content\" data-id=\"acc-w7cp772-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Orders will be packed within 24-48 hours and delivery to major cities using Australia Post may take up to 3 to 5 working days.<span class=\"Apple-converted-space\">\u00a0 <\/span>Delivery outside metropolitan cities may take 5 to 12 working days.<span class=\"Apple-converted-space\">\u00a0 <\/span>Please note, a signature is required upon delivery of goods.<\/p>\n<p>If you are unable to sign for your order, Australia Post will leave a<span class=\"Apple-converted-space\">\u00a0 <\/span>\u2018collection card\u2019 detailing the nearest Post Office or Newsagent for you to collect the order.<\/p>\n<p>We will email you with an Australia Post tracking number so that you can track the location and status of your order online.<\/p>\n<p>Our preferred courier for shipping is Australia Post who offer ground shipping to most areas of Australia including remote locations.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-w7cp772-1\" class=\"tb_title_accordion\" aria-controls=\"acc-w7cp772-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you ship to Post Office Boxes?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-w7cp772-1-content\" data-id=\"acc-w7cp772-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Yes, however, we prefer a physical location (home, work, neighbour etc) as a signature is required upon delivery.<span class=\"Apple-converted-space\">\u00a0 \u00a0<\/span><\/p>\n<p>Please provide a day time delivery address when you place your order online.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-w7cp772-2\" class=\"tb_title_accordion\" aria-controls=\"acc-w7cp772-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How is shipping calculated?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-w7cp772-2-content\" data-id=\"acc-w7cp772-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Shipping and handling cost within Australia is calculated as per the following table (inc. GST and $AUD) .<\/p>\n<p>For order value up to $30.00, shipping fee and handling fee \u00a0is $10.00<\/p>\n<p>For order value up to $50.00, shipping fee and\u00a0handling fee is $15.00<\/p>\n<p>For order value up to $100.00, shipping fee and\u00a0handling fee is $18.00<\/p>\n<p>For order value up to $200.00, shipping fee and handling fee is $20.00<\/p>\n<p>For order value over $200.00, shipping fee and handling fee\u00a0is $25.00<\/p>\n<p>CFK Holdings reserves the right to refuse any order where the shipping fee charges is insufficient to cover the cost of delivery and handling.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-w7cp772-3\" class=\"tb_title_accordion\" aria-controls=\"acc-w7cp772-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you ship internationally?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-w7cp772-3-content\" data-id=\"acc-w7cp772-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>At this stage we do not ship internationally.<\/p>\n<p>If you have placed an order for delivery outside of Australia, we will email you letting you know that we do not deliver internationally and we will refund your PayPal account.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2233","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - IL Baronello<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinocotto.com.au\/main\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - IL Baronello\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinocotto.com.au\/main\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"IL Baronello\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ilbaronellovinocotto\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-10T05:52:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinocotto.com.au\/main\/wp-content\/uploads\/2020\/05\/frontbanner_all_products_1980x1350.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1980\" \/>\n\t<meta property=\"og:image:height\" content=\"1348\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vinocotto.com.au\\\/main\\\/faq\\\/\",\"url\":\"https:\\\/\\\/vinocotto.com.au\\\/main\\\/faq\\\/\",\"name\":\"FAQ - 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We use locally sourced fresh ingredients from Victoria, Australia. \u00a0Our grapes are from the Swan Hill areas of Victoria, quinces and apples are sourced from local growers. \u00a0<br \/>Marinated Wild Baby Figs in Vino Cotto:- \u00a0Only the dried wild figs are from Iran. \u00a0<br \/>Honey and Almonds in VinoCotto:- All Victorian ingredients.<br \/><br \/><br \/><\/p><\/li><\/ul>\nORDERING\n<ul><li><h4>How do I place an order?<\/h4><p>Ordering online is simple and convenient.\u00a0 Simply select your product choices, add them to your shopping cart and click \u2018checkout\u2019 for your order total.\u00a0 We use PayPal as our secure online payment gateway.\u00a0 Once you\u2019ve entered your contact and shipping address details, your choice of payment type and credit card details, PayPal will process your payment and email you with an email confirming your payment status.<\/p><p>PayPal accepts Visa, MasterCard and American Express.<\/p><\/li><li><h4>Are transactions on our site secure?<\/h4><p>All the information you provide including your credit card details are processed through PayPal and not our site.<\/p><\/li><li><h4>Can I place an order over the phone?<\/h4><p>Yes, please call us on mobile: 0417564410.\u00a0 We will request EFT payments but can also process credit cards (Visa or MasterCard only).\u00a0 Please note that all orders must be paid prior to dispatch.<\/p><\/li><li><h4>What is your return policy?<\/h4><p>Please choose your products carefully. We do not refund processed and despatched orders. We do not exchange or refund for change of mind or individual tastes. All orders once processed and despatched are considered SOLD.<\/p><p>Due to health risks associated with tampering, products MAY NOT be returned to CFK Holdings.<\/p><p>Returns are only available for despatched orders that are:<\/p><p>1. Damaged in transit and are covered by registered post or insurance,<\/p><p>2. Sent in error by fault of CFK Holdings or<\/p><p>3. Compromised in any way, for example a broken seal.<\/p><p>CFK Holdings will resupply your order freight free in these instances upon receipt of the return of the damaged merchandise. For those orders damaged in transit resupply is subject to the post office of deliveries inspection of the damaged goods and a \"customer service complaint form\" completed at this same post office signed by a post office representative. This will allow us to claim insurance and therefore replace your order.<\/p><p>Should the need arise to return a product or products please <a href=\"https:\/\/vinocotto.com.au\/Vinocotto\/About_Us.html\">contact us<\/a> by email within 7 days of the date of receipt of your merchandise. Failure to notify CFK Holdings within 7 days will result in no claim.<\/p><p>To assist us, please provide us with the following details:<\/p><p>email to: <a href=\"mailto:info@vinocotto.com.au?subject=Return%20of%20Goods\">info@vinocotto.com.au<\/a><\/p><p>a. Full name and address<\/p><p>b. Order Reference<\/p><p>c. Payment Receipt Number<\/p><p>d. Product details<\/p><p>e. Reason for return<\/p><p>Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.<\/p><\/li><li><h4>How do you use my personal information?<\/h4><p>We receive your order details from PayPal so that we can prepare your order and email you a dispatch email with Australia Post tracking details.\u00a0 We do not receive your credit card details from PayPal.<\/p><p>We will add your name and email to our newsletter distribution list.<\/p><p>Rest assured, we will never provide your contact details to any other party.<\/p><\/li><\/ul>\nSHIPPING\n<ul><li><h4>When will my order be shipped?<\/h4><p>Orders will be packed within 24-48 hours and delivery to major cities using Australia Post may take up to 3 to 5 working days.\u00a0 Delivery outside metropolitan cities may take 5 to 12 working days.\u00a0 Please note, a signature is required upon delivery of goods.<\/p> <p>If you are unable to sign for your order, Australia Post will leave a\u00a0 \u2018collection card\u2019 detailing the nearest Post Office or Newsagent for you to collect the order.<\/p> <p>We will email you with an Australia Post tracking number so that you can track the location and status of your order online.<\/p> <p>Our preferred courier for shipping is Australia Post who offer ground shipping to most areas of Australia including remote locations.<\/p><\/li><li><h4>Do you ship to Post Office Boxes?<\/h4><p>Yes, however, we prefer a physical location (home, work, neighbour etc) as a signature is required upon delivery.\u00a0 \u00a0<\/p> <p>Please provide a day time delivery address when you place your order online.<\/p><\/li><li><h4>How is shipping calculated?<\/h4><p>Shipping and handling cost within Australia is calculated as per the following table (inc. GST and $AUD) .<\/p> <p>For order value up to $30.00, shipping fee and handling fee \u00a0is $10.00<\/p> <p>For order value up to $50.00, shipping fee and\u00a0handling fee is $15.00<\/p> <p>For order value up to $100.00, shipping fee and\u00a0handling fee is $18.00<\/p> <p>For order value up to $200.00, shipping fee and handling fee is $20.00<\/p> <p>For order value over $200.00, shipping fee and handling fee\u00a0is $25.00<\/p> <p>CFK Holdings reserves the right to refuse any order where the shipping fee charges is insufficient to cover the cost of delivery and handling.<\/p><\/li><li><h4>Do you ship internationally?<\/h4><p>At this stage we do not ship internationally.<\/p> <p>If you have placed an order for delivery outside of Australia, we will email you letting you know that we do not deliver internationally and we will refund your PayPal account.<\/p><\/li><\/ul>","_links":{"self":[{"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/pages\/2233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/comments?post=2233"}],"version-history":[{"count":34,"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/pages\/2233\/revisions"}],"predecessor-version":[{"id":3988,"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/pages\/2233\/revisions\/3988"}],"wp:attachment":[{"href":"https:\/\/vinocotto.com.au\/main\/wp-json\/wp\/v2\/media?parent=2233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}