Please choose your products carefully. We do not refund processed and despatched orders. We do not exchange or refund for change of mind or individual tastes. All orders once processed and despatched are considered SOLD.
Due to health risks associated with tampering, products MAY NOT be returned to CFK Holdings.
Returns are only available for despatched orders that are:
1. Damaged in transit and are covered by registered post or insurance,
2. Sent in error by fault of CFK Holdings or
3. Compromised in any way, for example a broken seal.
CFK Holdings will resupply your order freight free in these instances upon receipt of the return of the damaged merchandise. For those orders damaged in transit resupply is subject to the post office of deliveries inspection of the damaged goods and a “customer service complaint form” completed at this same post office signed by a post office representative. This will allow us to claim insurance and therefore replace your order.
Should the need arise to return a product or products please contact us by email within 7 days of the date of receipt of your merchandise. Failure to notify CFK Holdings within 7 days will result in no claim.
To assist us, please provide us with the following details:
email to: info@vinocotto.com.au
a. Full name and address
b. Order Reference
c. Payment Receipt Number
d. Product details
e. Reason for return
Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.
