Terms and Conditions
Updated: June 2020
Il Baronello, and Vinocotto are registered business names of CFK Holdings Pty Ltd ABN 34 114 369 925 (“CFK Holdings”).
CFK Holdings and its subsidiary, Il Baronello, operate vinocotto.com.au a website via which online orders can be processed for the supply of product.
CFK Holdings its related entities provide this service to you subject to the following conditions. Your usage of this site indicates your acceptance of these terms and conditions. A placement of an order also constitutes your acceptance of these terms and conditions. Please read them carefully.
CFK Holdings recognises the importance of protecting your privacy, and treats your information with the highest levels of confidentiality.
Collection of Data
When visiting our website, data is automatically recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. This automatically provided information can not be used to identify you.
Information that you supply directly, such as through an order, membership or enquiry form or email, is used only to provide the best service to our customers. Personally identifying information is always stored securely.
All data collected, whether directly or indirectly, is used only by CFK Holdings and is never provided to any other party.
Purchasing and Payment
When you purchase goods at vinocotto.com.au, your payment details are processed securely by a payment gateway. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details aren’t stored by CFK Holdings.
Order Agreement Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CFK Holdings reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Online orders must be paid by credit card. We accept credit cards including, Visa, and MasterCard.
Orders can be taken over the phone and payment can be made via Credit Card, Direct Deposit, and cheque – goods will be shipped once payment is cleared.
There is no surcharge for using your credit card to make purchases with CFK Holdings.
Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point.
In the event that we cannot fulfil your order or some items cannot be shipped within 12 business days, we will refund the difference back to your credit card or send you a refund payment.
Delivery and Order Information
All prices are in Australian dollars and include the Australian GST.
In the event a product is listed at an incorrect price due to typographical error CFK Holdings shall have the right to refuse or cancel any orders placed or product listed at the incorrect price. CFK Holdings shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CFK Holdings shall immediately issue a credit to your credit card account or issue a refund payment in the amount of the incorrect price.
Postage cost depends on the total weight of the products ordered and the delivery destination.
Please allow up to 10 working days from the time you submit your order for delivery within Australia and up to 21 working days for delivery outside Australia. Orders are securely packed and shipped with care. We use the services of Australia Post. See Australia Post terms and conditions for service inclusions in method of postage. Certain methods of postage delivered by Australia Post require the recipients signature. Please provide a daytime delivery address where you will be able to sign for the parcel or a business address at your place of employment. If you are unable to sign for your parcel Australia Post or our Courier will leave a card and you will have to collect your parcel at a different location near you.
For all National orders, shipping fees are set as follows (inc GST):
For order of value up to $30.00, shipping fee is $10.00
For order of value up to $50.00, shipping fee is $15.00
For order of value up to $100.00, shipping fee is $18.00
For order of value up to $200.00, shipping fee is $20.00
For order of value over $200.00, shipping fee is $25.00
CFK Holdings reserves the right to refuse any order where the shipping fee charged is insufficient to cover the cost of delivery and handling.
Please choose your products carefully. We do not refund processed and despatched orders. We do not exchange or refund for change of mind or individual tastes. All orders once processed and despatched are considered SOLD.
Due to health risks associated with tampering, products MAY NOT be returned to CFK Holdings.
Returns are only available for despatched orders that are:
1. Damaged in transit and are covered by registered post or insurance,
2. Sent in error by fault of CFK Holdings or
3. Compromised in any way, for example a broken seal.
CFK Holdings will resupply your order freight free in these instances upon receipt of the return of the damaged merchandise. For those orders damaged in transit resupply is subject to the post office of deliveries inspection of the damaged goods and a “customer service complaint form” completed at this same post office signed by a post office representative. This will allow us to claim insurance and therefore replace your order.
Should the need arise to return a product or products please contact us by email within 7 days of the date of receipt of your merchandise. Failure to notify CFK Holdings within 7 days will result in no claim.
To assist us, please provide us with the following details:
email to: firstname.lastname@example.org
a. Full name and address
b. Order Reference
c. Payment Receipt Number
d. Product details
e. Reason for return
Upon receipt of this information we will advise the preferred method for returning the merchandise by prompt email.
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
Changes To This Policy
CFK Holdings provides this web site, including all written and graphical content, on an as-is, where-is basis and makes no claims of suitability for any particular purpose.
CFK Holdings will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this web site at any time and provides no warranty of any kind.
Copyright © CFK Holdings Pty Ltd. All rights reserved.
This web site contains information, photographs and graphics that are protected by Australian copyright laws, trademark or other proprietary rights of CFK Holdings including but not limited to product names, logos and designs. The compilation, organisation and display of the content are the exclusive property of CFK Holdings.
Reproduction of any part of this web site in any format requires explicit written permission from CFK Holdings.
Any claim relating to the site, the services provided through the site or the content shall be governed by the internal laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in the state of Victoria, Australia.
These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site. Further, you agree that we shall not be liable to you or any third party for any termination of your access to the site.
Copyright (c) CFK Holdings Pty Ltd, All rights reserved.